Privacy Policy

• Contact information: name, email address, mobile phone number, ZIP code, and communication preferences (email, text, or both).
• Vehicle information: VIN, year, make, model, trim, engine, drivetrain, mileage, photos, and service history.
• Service request information: details you submit when requesting service, quotes, inspections, or scheduling, and messages exchanged with Repara or service providers.
• Account information: if you choose to create an account, your login details and garage/vehicle records.
• Technical information: basic device, browser, and usage data collected to operate and improve the site.

Repara uses information to:

• Provide and operate our services and process service requests.
• Send confirmations, quotes, status updates, and messages about your requests.
• Maintain vehicle and service history.
• Provide customer support.
• Improve the Repara platform.
• Prevent fraud, abuse, and security incidents.

Repara may send SMS messages to customers who voluntarily opt in to receive them. Messages may include service request confirmations, quote and status updates, customer/provider communication, scheduling-related updates, and links to view or manage service requests. Message frequency varies based on your activity with Repara. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact Repara through the support information provided on this website. SMS consent is not a condition of purchasing goods or services or submitting a service request.

SMS consent is optional. You can use Repara and submit a service request by choosing email instead of text messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Repara does not sell or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

Repara shares information only as needed to operate our services:

• With the automotive service provider handling your request, so they can quote and perform the work.
• With service providers that help us operate the platform, such as hosting, communications (email and SMS delivery), payment, analytics, and infrastructure providers. They may use the information only to provide services to Repara.
• When required by law or to protect the rights, safety, and security of Repara and our users.

SMS opt-in data and phone numbers are never shared with third parties for their marketing purposes. Repara does not sell personal information.

Repara uses reasonable administrative, technical, and physical safeguards, including encrypted connections and access controls, to protect your information. No method of transmission or storage is completely secure.

We keep information for as long as needed to provide our services, maintain your vehicle service history, meet legal obligations, and resolve disputes. You may ask us to delete your information as described below.

• Opt out of text messages at any time by replying STOP.
• Change your notification preferences in your account settings.
• Request access to, correction of, or deletion of your information by contacting us.

Repara uses cookies and similar technologies to keep you signed in, remember preferences such as language, save request drafts, and understand how the site is used so we can improve it. You can control cookies through your browser settings.

Repara is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Repara may update this Privacy Policy from time to time. Changes are posted on this page with an updated date.

Questions about this Privacy Policy? Contact Repara at support@reparaus.com. See also our Terms & Conditions.